Shipping policy

At PawRide, we're committed to making your shopping experience as smooth and enjoyable as possible.

We currently offer complimentary standard shipping to eligible addresses across Canada and the United States.

Orders are typically prepared and processed within 3–7 business days, depending on product availability.

Delivery times vary depending on your location, carrier operations, and customs processing.

For orders shipped to Canada, please allow approximately 10–20 business days after dispatch.

For orders shipped to the United States, delivery estimates will be confirmed based on the destination and available shipping service.

These are estimates, not guaranteed delivery dates. Processing time is additional.

Once your order has been dispatched and tracking information becomes available, we will send you an email with your tracking details.

Please allow some time for tracking updates to appear.

Delivery may occasionally take longer due to customs inspections, carrier disruptions, peak seasons, holidays, or circumstances beyond our control.

If your order experiences a significant delay, please contact our customer care team so we can assist you.

We're always happy to help.

Please contact us through our Contact page for assistance with your order.

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